At Kröne, our goal is to deliver your purchase in the most efficient and reliable way possible. Delivery fees are based on location, item size, weight, and handling requirements. Certain oversized, stone, concrete, wood slab, and specialty items may require additional charges. The final delivery amount will be calculated and displayed at checkout or confirmed by your sales representative for custom and large-scale orders.
Delivery Zones & Fees
Applies to qualifying deliveries within the designated Metro Area zone.
Applies to qualifying deliveries within the Island I zone.
Applies to qualifying deliveries within the Island II zone.
Additional charges may apply for oversized merchandise, stone or concrete tables, wood slabs, green walls, difficult access conditions, stairs, or other specialty handling requirements. Furniture installation or placement services may be available depending on the project scope and accessibility conditions.
Delivery Scheduling & Requirements
Delivery dates are agreed upon at the time of purchase. If the customer cannot receive the goods on the scheduled date, notice should be provided at least 48 hours in advance.
Orders with stairs, narrow hallways, elevators, restricted access, or difficult delivery conditions may incur additional charges. Customers are encouraged to discuss these conditions with their sales representative before scheduling delivery as it may cause a failed delivery attempt.
Furniture assembly and placement is included with delivery. Installation is provided only when the area is free of obstacles and accessible for our delivery team.
If delivery cannot be completed due to customer absence, restricted access, incorrect address information, or other conditions outside our control, a re-delivery fee may apply. Customers are responsible for verifying that purchased merchandise will fit through all access points including entrances, hallways, elevators, stairwells, and door openings.
Store Pick-Up
Customers may purchase merchandise online and choose to pick up their order at our showroom or warehouse when available. A sales representative will notify the customer when the order is ready for pick-up. Valid identification and order confirmation may be required at the time of collection.
All goods picked up from our warehouse or showroom must be inspected at the time of receipt. Once acknowledged, the customer is responsible for verifying that the merchandise is in good condition. After leaving the store or warehouse, the item has no warranty or return.
Returns & Delivery Claims
The customer or authorized individual is responsible for inspecting the goods upon receipt and signing the Packing Slip confirming that the items were received in good condition.
Once goods are delivered, Kröne does not accept returns, exchanges, or credits unless otherwise approved by management.
Special-order merchandise and Sale items with applied discounts are non-refundable once the order has been processed.
Security
Secure pets prior to delivery to help prevent accidents and ensure the safety of both customers and delivery personnel.